Most systems allow you to select 'only respond once to each sender', which should prevent the problem. With our old system, I once had half a million emails (truly!) in my inbox as my out of office responded to someone else's ad infinitum. Jenny Sent from my HTC ----- Reply message ----- From: "h+t--friends-request(a)chrispy.net" <h+t--friends-request(a)chrispy.net> To: "h+t--friends(a)ryoko.chrispy.net" <h+t--friends(a)ryoko.chrispy.net> Subject: H+T--Friends Digest, Vol 27, Issue 4 Date: Sat, Jul 13, 2013 6:01 pm Send H+T--Friends mailing list submissions to h+t--friends(a)ryoko.chrispy.net To subscribe or unsubscribe via the World Wide Web, visit http://ryoko.chrispy.net/mailman/listinfo/h+t--friends or, via email, send a message with subject or body 'help' to h+t--friends-request(a)ryoko.chrispy.net You can reach the person managing the list at h+t--friends-owner(a)ryoko.chrispy.net When replying, please edit your Subject line so it is more specific than "Re: Contents of H+T--Friends digest..." Today's Topics: 1. Re: Out of Office Meltdown (Jacky Grimshaw) 2. Re: Out of Office Meltdown (Patrisha Piras) 3. Re: Out of Office Meltdown (Jacky Grimshaw) 4. Re: Out of Office Meltdown (Krishnan Viswanathan) ---------------------------------------------------------------------- Message: 1 Date: Fri, 12 Jul 2013 12:23:56 -0500 From: Jacky Grimshaw <jacky(a)cnt.org> Subject: Re: [H+T--Friends] Out of Office Meltdown To: TRB Health and Transportation <h+t--friends(a)chrispy.net> Message-ID: <7765EF92B5DF2549909AFDA12EF82DF99189C68840(a)zartan.cntprojects.org> Content-Type: text/plain; charset="us-ascii" MY office's IT staff blocked emails from the sender after I had tried everything else. Jacky Grimshaw Vice President for Policy 773-269-4033 Phone 773-278-3840 Fax Support CNT! Follow CNT on Facebook and Twitter. Learn how to save money on utility bills at CNT Energy. You can also subscribe to our monthly newsletter here. -----Original Message----- From: h+t--friends-bounces(a)chrispy.net [mailto:h+t--friends-bounces@chrispy.net] On Behalf Of Cecilia.Ho(a)dot.gov Sent: Friday, July 12, 2013 9:41 AM To: h+t--friends(a)chrispy.net Subject: Re: [H+T--Friends] Out of Office Meltdown Ed-- I ended up unsubscribing from the listserv to stop the email from coming in. Cecilia -----Original Message----- From: h+t--friends-bounces(a)chrispy.net [mailto:h+t--friends-bounces@chrispy.net] On Behalf Of Ed Christopher Sent: Friday, July 12, 2013 10:15 AM To: TRB Health and Transportation Subject: [H+T--Friends] Out of Office Meltdown I am the list administrator so let me first apologize for the meltdown yesterday. Apparently Rajiv's "out of office" automatic response was not recognizing that it was causing a massive loop. I was surprised to see it happen since most email systems now have protections so infinite loops do not happen. Technically it was either a poorly configured mailer or a purposeful out-of-office configuration that responds to every email forgetting that we get email from entities other than just people. So how do we prevent it from happening again? First, on your end make sure to check the setting in you out of office responders. They are all different but there is usually a place where you can put exceptions in for who gets a response. I am sure no one on this list cares when you are out of the office. On my end when I see people whose out of office response hits the list I go and put them under moderation. What that means is when they post it gets delayed since I have to review it. This is a manual process and sometimes hours can go buy before I check my email and review moderated posts. I am also working to get one or two more administrators. What I did yesterday, once I realized the melt down was happening was to shut down the list from all traffic. I needed to let everything settle down. I am not sure exactly when it all started but it was going on for about an hour or more before I realized it. I was working offline and not monitoring email. Again, I apologize and I feel bad that several people unsubscribed as a result. Hopefully they will find their back. Finally, if you use out of office responders take a look at all the configuration settings. If anyone knows more about configuration settings and wants to share what people can do I am sure folks on this list would be happy to hear. Remember if I see your out of office response get posted you will go under moderation. -- Ed Christopher 708-283-3534 (V) 708-574-8131 (cell) FHWA RC-TST-PLN 4749 Lincoln Mall Drive, Suite 600 Matteson, IL 60443 _______________________________________________ H+T--Friends mailing list H+T--Friends(a)ryoko.chrispy.net http://ryoko.chrispy.net/mailman/listinfo/h+t--friends _______________________________________________ H+T--Friends mailing list H+T--Friends(a)ryoko.chrispy.net http://ryoko.chrispy.net/mailman/listinfo/h+t--friends ------------------------------ Message: 2 Date: Fri, 12 Jul 2013 11:05:20 -0700 From: Patrisha Piras <patpiras(a)sonic.net> Subject: Re: [H+T--Friends] Out of Office Meltdown To: TRB Health and Transportation <h+t--friends(a)chrispy.net> Message-ID: <F29E974A-FC7A-4DE7-B623-7555B4C0C52E(a)sonic.net> Content-Type: text/plain; charset=us-ascii Once the mess got up past 50 messages yesterday I called the two people listed on Rajiv's outgoing message (since I'm fairly local) and forwarded to them what the message said. I got the response that the San Francisco HR department was refusing to block the buildup and transmittal of outgoing messages. So I hope that Rajiv is okay. He's been a thoughtful and articulate professional, and has been a staunch provider of useful health-related input during our recent Bay Area RTP process. On Jul 12, 2013, at 10:23 AM, Jacky Grimshaw <jacky(a)cnt.org> wrote: ------------------------------ Message: 3 Date: Fri, 12 Jul 2013 13:43:26 -0500 From: Jacky Grimshaw <jacky(a)cnt.org> Subject: Re: [H+T--Friends] Out of Office Meltdown To: TRB Health and Transportation <h+t--friends(a)chrispy.net> Message-ID: <7765EF92B5DF2549909AFDA12EF82DF99189C688E9(a)zartan.cntprojects.org> Content-Type: text/plain; charset="us-ascii" Well the their hr department is not as cooperative as my IT staff!!! Jacky Grimshaw Vice President for Policy 773-269-4033 Phone 773-278-3840 Fax Support CNT! Follow CNT on Facebook and Twitter. Learn how to save money on utility bills at CNT Energy. You can also subscribe to our monthly newsletter here. -----Original Message----- From: h+t--friends-bounces(a)chrispy.net [mailto:h+t--friends-bounces@chrispy.net] On Behalf Of Patrisha Piras Sent: Friday, July 12, 2013 1:05 PM To: TRB Health and Transportation Subject: Re: [H+T--Friends] Out of Office Meltdown Once the mess got up past 50 messages yesterday I called the two people listed on Rajiv's outgoing message (since I'm fairly local) and forwarded to them what the message said. I got the response that the San Francisco HR department was refusing to block the buildup and transmittal of outgoing messages. So I hope that Rajiv is okay. He's been a thoughtful and articulate professional, and has been a staunch provider of useful health-related input during our recent Bay Area RTP process. On Jul 12, 2013, at 10:23 AM, Jacky Grimshaw <jacky(a)cnt.org> wrote: _______________________________________________ H+T--Friends mailing list H+T--Friends(a)ryoko.chrispy.net http://ryoko.chrispy.net/mailman/listinfo/h+t--friends ------------------------------ Message: 4 Date: Fri, 12 Jul 2013 10:59:36 -0400 From: Krishnan Viswanathan <krisviswanathan(a)gmail.com> Subject: Re: [H+T--Friends] Out of Office Meltdown To: TRB Health and Transportation <h+t--friends(a)chrispy.net> Message-ID: <CAHOwec8w4a2fOEn7AjxtGjOGv0WfM9-iVk2Un++WNMrZLUpaig(a)mail.gmail.com> Content-Type: text/plain; charset="iso-8859-1" Here are some links to set OOF exceptions. Given that Outlook is the predominant mail system I am confining my response to Outlook. http://www.msoutlook.info/question/260 http://superuser.com/questions/108097/how-do-i-stop-outlook-out-of-office-f… On Fri, Jul 12, 2013 at 10:40 AM, <Cecilia.Ho(a)dot.gov> wrote: -- Krishnan Viswanathan 5628 Burnside Circle Tallahassee FL 32312