MY office's IT staff blocked emails from the sender after I had tried everything
else.
Jacky Grimshaw
Vice President for Policy
773-269-4033 Phone
773-278-3840 Fax
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-----Original Message-----
From: h+t--friends-bounces(a)chrispy.net [mailto:h+t--friends-bounces@chrispy.net] On Behalf
Of Cecilia.Ho(a)dot.gov
Sent: Friday, July 12, 2013 9:41 AM
To: h+t--friends(a)chrispy.net
Subject: Re: [H+T--Friends] Out of Office Meltdown
Ed-- I ended up unsubscribing from the listserv to stop the email from coming in.
Cecilia
-----Original Message-----
From: h+t--friends-bounces(a)chrispy.net [mailto:h+t--friends-bounces@chrispy.net] On Behalf
Of Ed Christopher
Sent: Friday, July 12, 2013 10:15 AM
To: TRB Health and Transportation
Subject: [H+T--Friends] Out of Office Meltdown
I am the list administrator so let me first apologize for the meltdown yesterday.
Apparently Rajiv's "out of office" automatic response was not recognizing
that it was causing a massive loop. I was surprised to see it happen since most email
systems now have protections so infinite loops do not happen. Technically it was either a
poorly configured mailer or a purposeful out-of-office configuration that responds to
every email forgetting that we get email from entities other than just people.
So how do we prevent it from happening again? First, on your end make sure to check the
setting in you out of office responders. They are all different but there is usually a
place where you can put exceptions in for who gets a response. I am sure no one on this
list cares when you are out of the office.
On my end when I see people whose out of office response hits the list I go and put them
under moderation. What that means is when they post it gets delayed since I have to
review it. This is a manual process and sometimes hours can go buy before I check my
email and review moderated posts. I am also working to get one or two more
administrators.
What I did yesterday, once I realized the melt down was happening was to shut down the
list from all traffic. I needed to let everything settle down. I am not sure exactly
when it all started but it was going on for about an hour or more before I realized it. I
was working offline and not monitoring email.
Again, I apologize and I feel bad that several people unsubscribed as a result. Hopefully
they will find their back. Finally, if you use out of office responders take a look at
all the configuration settings. If anyone knows more about configuration settings and
wants to share what people can do I am sure folks on this list would be happy to hear.
Remember if I see your out of office response get posted you will go under moderation.
--
Ed Christopher
708-283-3534 (V)
708-574-8131 (cell)
FHWA RC-TST-PLN
4749 Lincoln Mall Drive, Suite 600
Matteson, IL 60443
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