Is anybody else having trouble using FactFinder2?

My state, Arkansas, is due for Census 2010 figures this week. I have tried to familiarize myself with FactFinder2, but cannot get much out of it.

The actual product DOES NOT work the way the tutorial says it should.

My agency will fall back on FTP downloading as our only source if necessary, of course. I hope we don’t have to switch to FTP for everything!

Our state data center had no help, nor any plans for training seminars, etc., when I called about this matter.

Any tips, thoughts, reflections from other data users?

Jonathan Lupton

Metroplan

Little Rock Arkansas